Frequently Asked Questions (FAQ)
Frequently Asked Questions about MediterraneanArt
🌳 Questions about olive wood
What makes olive wood so special?
Olive wood is extremely hard, antibacterial, and water-resistant. Its unique grain makes each product one of a kind. We exclusively use wood from old, no longer fruit-bearing olive trees – 100% sustainable!
Is olive wood antibacterial?
Yes! Olive wood contains natural polyphenols that have antibacterial properties. Studies show that bacteria survive significantly less well on olive wood than on other surfaces.
Where does your olive wood come from?
Our olive wood comes from Tunisia, where it is processed by experienced craftsmen. Every product is tested according to Swiss quality standards.
🧹 Care & Cleaning
How do I care for my olive wood products?
Important: Never put in the dishwasher! Wash olive wood by hand with warm water and mild soap. Dry immediately and allow to air dry upright. Oil your products every 4-6 weeks with food-grade oil (olive oil, linseed oil).
Can I put olive wood in the dishwasher?
No! The heat and harsh cleaning agents will cause the wood to dry out, crack, and warp. Always wash by hand.
How do I remove stains or odors?
Rub the area with half a lemon and coarse salt, rinse with warm water and then apply oil.
What to do about small cracks?
Small cracks are normal and do not affect functionality. Apply oil generously and allow the wood to soak in overnight.
🚚 Shipping & Delivery
How much are the shipping costs?
Free shipping on orders over CHF 50! For orders under CHF 50, we charge CHF 7.90 shipping within Switzerland.
How long does delivery take?
Within Switzerland: 2-4 business days. EU countries: 5-10 business days. You will receive a tracking number by email.
Do you also deliver abroad?
Yes! We deliver throughout Switzerland and the EU. Shipping costs are displayed at checkout.
🔄 Returns & Exchanges
Can I return my order?
Yes! You have a 14-day return policy from the date you receive the goods. The products must be unused and in their original packaging.
How does the return process work?
Please contact us by email with your order number. We will send you a return label. After receiving the return, we will refund the purchase price within 5-7 business days.
Who pays for the return shipping?
In case of cancellation, you bear the return shipping costs. We will cover the costs for defective goods.
🎁 Gifts & Personalization
Do you offer gift wrapping?
Yes! All products are lovingly packaged and ready for gifting. We can include a gift card upon request.
Can I personalize products?
Yes! Many of our products can be personalized with engraving. Contact us for individual requests.
💳 Payment & Security
Which payment methods do you accept?
We accept: Credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, TWINT, invoice (Klarna).
Is my payment secure?
Yes! All payments are processed via encrypted SSL connections. We do not store any credit card information.
❓ Any further questions?
Do you have a question that hasn't been answered here? Feel free to contact us:
- Email: info@mediterraneanart.ch
- Contact form: Click here
We will respond within 24 hours!