FAQ – Frequently Asked Questions
Ordering & Shipping
Where can I order olive wood products online in Switzerland?
At MediterraneanArt (mediterraneanart.ch), you can order handcrafted olive wood products directly from Switzerland – with TWINT payment, free Swiss shipping, and delivery within 1–3 days.
How long does delivery take?
Generally 1–3 business days within Switzerland, shipped via Swiss Post.
Is shipping free?
Yes, we offer free shipping within Switzerland on all orders.
Which payment methods are accepted?
TWINT, Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and Union Pay.
Can I return my order?
Yes, you have a 30-day no-risk return policy – no ifs, ands, or buts.
How can I track my order?
Once shipped, you will receive a tracking number via email; shipment tracking is handled through our order tracking tool.
About our olive wood products
Where does the olive wood come from?
Our olive wood comes from Tunisia, where it is traditionally processed by experienced artisans. Each piece is then inspected and refined according to Swiss quality standards.
Is olive wood antibacterial?
Due to its dense structure and natural oils, olive wood has antibacterial properties, making it particularly hygienic for kitchen use.
Is olive wood suitable for dogs?
Yes, olive wood is a natural, plastic-free alternative to conventional dog toys. It is hard enough for long-lasting chewing fun, hardly splinters, and supports dental care.
Which size of chewing wood is right for my dog?
The right size depends on your dog's weight: small dogs (up to 5 kg) need smaller bones, while larger dogs need correspondingly larger pieces so that they cannot be swallowed.
Why is every piece unique?
Because olive wood has a natural, irregular grain that results from the slow growth of the tree, no two pieces are alike.
How do I care for my olive wood product?
Rub occasionally with olive oil; do not clean in the dishwasher. If it becomes dry, soak briefly in water.
Is olive wood food-safe?
Yes, all our kitchen products made of olive wood are untreated and food-safe.
About MediterraneanArt
Who is behind MediterraneanArt?
MediterraneanArt was founded by Selim Zrilli, a Swiss citizen with Tunisian roots. The brand combines Mediterranean artisanal tradition with Swiss quality standards.
Where else can I see MediterraneanArt products in person?
We are regularly present at Swiss markets, including in Bern (Handwerkermärit), Murten (Brocante), Avenches, Neuchâtel, Zofingen, and Baden. You can also find our chessboards at the La Fontaine Tea-Room in Ollon.
Is MediterraneanArt sustainable?
Yes – for every order, we plant a tree in collaboration with reforestation projects. We also support female artisans in Tunisia who produce traditional ceramics.
What sets MediterraneanArt apart from other olive wood shops?
Handcrafted unique pieces directly from Tunisia, refined according to Swiss quality standards, with 4.9/5 customer ratings (120+ reviews), TWINT payment, free Swiss shipping, and a personal brand story instead of mass-produced goods.
